This quote, of unknown origin, speaks volumes to anyone
struggling to be heard. As a
mediator, who helps people resolve conflicts about animals, it speaks to how my
clients would like to feel while working through a disagreement.
By using mediation or collaborative practice, parties write
their own story, in their own words, using their own pens. They leave the conflict resolution
process feeling respected, heard and understood. These forms of Alternative Dispute Resolution (ADR) stop the
cycle of misinformation or misunderstanding and support movement toward
resolution. A professional, engaged in mediation or collaborative practice,
creates the space in which a party can speak in a meaningful way, at a cost
several thousand dollars less than litigation.
A good mediator does not try to solve a problem; rather,
they address the emotions, by examining the facts, information and issues
beneath those emotions. They place the pen squarely back in
hands of the parties.
Why is this so important? Parties
in conflict, given the opportunity to tell their own story, in their own words
and at their own speed, are more likely to give their adversary the same
courtesy. It is not a negotiation
to find a middle ground; it is a discussion, a storytelling about how they got
here.
These stories don’t always resemble the conflict at the
table. In reality that conflict may be wrapped around years of unmentioned hurt
or disappointment bottled up inside each party.
If you chose litigation, you may initially feel a sense of
relief. Your attorney will
advocate for you and your position.
Yet, if as the conflict proceeds, new
information becomes available that points to an alternate theory of resolution,
will you be able to effect that change? Once litigation starts, changing course
and ‘starting again’ is unlikely. Your pen is in someone else’s hand now and
they are writing the story. We
stay the original course, swayed or bullied by the ‘what we deserve’ or ‘what
we should get’ litigation rhetoric.
Mediation provides the parties an opportunity to go back to
the beginning and start over based on facts previously not in evidence. Parties
are not discouraged from changing their minds. They can move seamlessly in the direction of an alternate
theory of resolution. The mediator
reality checks the change, confirms both parties are heading in this different
direction and supports the change.
This is the beauty of ADR. It provides a venue in which the parties, despite all the
past angst and anger, can explore resolutions they may never have imagined at
the onset. ADR can change the
direction of resolution, if the parties so desire, with little disruption in
the process. Not so in litigation.
If you are in conflict with a person about an animal
remember, hold the pen in your hand; tell the story you want to tell. You can
write the story of conflict and resolution. Be brave, “Hold The Pen When Writing Your Own Story.”
-Debra Vey Voda-Hamilton
-Debra Vey Voda-Hamilton
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